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Delivery & Returns

Delivery

Domestic delivery within Denmark:

Free delivery to GLS Pakkeshop, PostNord pickup point and GLS to a workplace.

Home Delivery (Monday-Friday)

  • 29 DKK with PostNord
  • 29 DKK with GLS

We ship daily and expected delivery is 1-2 workdays

International Delivery:

We deliver to most countries within the European Union. The cost varies, starting from 5 Euro. Expected delivery is 3-5 workdays, often faster: More information about international delivery.

Tracking number

When your order is packed, you will receive an email with confirmation that your order has been packed and is ready for dispatch. In this e-mail, you will also receive a tracking number, which can be used to follow your package.

Return

In case you wish to return a product, you should do the following:

Contact Us

Send an email to hello@greylime.eu or contact us via the chat option on www.greylime.eu. Next, write your name, your order number and that you wish to use your right of cancellation.

Ship the parcel to:

GreyLime ApS
Landbrugsvej 10L
5260 Odense S
Denmark
ATT: Cancel  “Order Number”

Payment of return freight

When you cancel your purchase, you must cover the expenses of returning the product(s) yourself.

The risks of a return shipment

You carry the risks when returning a product. We recommend that you send your return in a package that is insured.

14-day cancellation period

You always have a 14-day cancellation period from the day you receive your package. You must contact us and make us aware that you wish to cancel your purchase no later than 14 days. Afterwards, you return the product as quickly as possible.

Return the product in its original packaging

You must return the product in its original packaging with all of the original parts. If the product is not returned in its original packaging, if anything is missing, or if something is broken, it may result in a reduction in the value of the product.

Refunds

Your refund will be transferred to the debit card that was used for the purchase when we receive your return. If you have not received the money within 7 working days, please contact us on hello@greylime.eu.

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